Anne’s professional career began as a volunteer EMT for Post 53-Darien Emergency Medical Services at 14 years old. She went on to earn a Bachelor of Science Degree with a major in nursing at Hartwick College. After college, she joined Yale New Haven Hospital, in New Haven, CT as a surgical trauma nurse, and then the Branford, CT Visiting Nurses Agency where as a clinical supervisor. Towards the end of her six years at the agency, HMOs (Health Maintenance Organizations) and managed care were having a major impact on healthcare in New England. This led Anne to become a Utilization Review Nurse and Case Manager for Tufts Health Plans in Massachusetts. At Tufts, she worked with physician groups and their patients prior to and during hospitalizations, at rehabilitation centers and/or Skilled Nursing facilities. In this role, it became clear that being involved with patients through their continuum of care resulted in improved quality of care and less stress for patients and their families. It highlighted how important it is for people to understand their insurance and the need for patient advocacy within our complex healthcare system and sparked a new interest in this side of patient care.
When Anne moved back to Darien, she found an opportunity to work for a Healthcare Advisory and Advocacy business. For 16 years as the Director of Consulting, she provided a range of services: insurance coverage analysis, enrollments, claims management, dispute resolution, benefit maximization, and care management advice and advocacy. She found these client relationships to be extremely rewarding as her service truly made a difference in peoples’ lives. Anne decided to start Healthcare Pathfinder when clients, friends, neighbors, and professional acquaintances started referring clients directly to her.
Anne’s most important experiences have come from managing her own family’s needs. Anne’s personal experience of advocating for her father’s care at the end of his life gave her the personal perspective of how truly difficult it can be to understand the complexity of our healthcare system and make well informed decisions. At Healthcare Pathfinder, Anne’s extensive professional and personal experience makes her able to help clients prepare for future needs and provide the services necessary to support them at times when they need to focus on caring for themselves, a family member, or an employee. She understands the importance of developing strong client relationships and the sensitivity involved in handling all information related to health insurance for all individuals.